Terms And Conditions
Check-in is from 1pm.
Check- out is by 11am.
The reception desk is open 24 hours a day.
Guests can cancel free of charge until 3 days before the arrival date.
Guests will be charged the first night if they cancel within the 3 days before the arrival date.
If the guest doesn't show up they will be charged the total price.
Guests will be charged a prepayment of the first night after reservation.
All rooms have en-suite shower and toilet facilities.
All rooms contain a TV, direct dial telephone, tea and coffee making facilities and a hairdryer.
We provide complimentary soap, shampoo, shower gel, slippers, tea, coffee and bottled water.
Earplugs and shower caps are available free of charge at request.
There is an iron and ironing board available for use in the luggage room.
We provide complimentary Wi-Fi throughout the building. Please note however that its provision is subject to availability and network conditions and is not a guaranteed service.
Breakfast is NOT available in the hotel; however there is a wonderful choice of cafes and bistros close by, offering both English and Continental Breakfasts from early until late.
All our rooms are non-smoking.
All fire instructions can be found on the back of the door of every room.
The hotel has NO elevator and may prove unsuitable for persons with mobility difficulties.
If you require a room on the ground floor, please ensure you make the request prior to booking.
Cars can be booked by reception for airports and other destinations.
There is luggage room available to guests next to the hotel reception.
The photos shown on this website are for reference only as the rooms may vary in size and shape.
Bookings through Agents or any Other Websites
The Fielding Hotel does not take any responsibility for misleading information given by external agents, the agents' websites or any other website.
Special requests (e.g. for adjacent rooms on a specific floor) can not be guaranteed. Confirmation that we have noted a special request, or of the fact it is shown on your confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we have broken your contract.
We can not be held responsible for the breakdown of mechanical equipment such as pumps, boilers, nor for the failure of public utilities such as water, gas and electricity.
We reserve the right to alter or withdraw amenities or facilities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions or circumstances beyond our control.
In the interest of guests' safety we are sorry we are unable to accept any pets.
Private travel insurance
You are strongly recommended to take out personal travel insurance for your holiday.
We have the right to refuse to hand over accommodation if the unreasonable behavior of anyone in your party is likely to cause offence to other guests or to members of staff.
We reserve the right to terminate a booking after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff.
In these circumstances, no refund will be given.
Cancellations or changes by us or the Owner
Neither we, nor our agents expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or other details corrected. We and the agents have the rights to do this. If we need to do this, we will contact you by email or phone as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change. If your booking is cancelled by us or the agent, any money you have paid to us, will be refunded. This will be made using the original payment method. We regret we, or the agent, cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
Neither we nor the agent can accept responsibility or pay any compensation where the performance or prompt performance of the reservation is prevented or affected by reason of circumstances which are unforeseen (force majeure). Unforeseen circumstances include any event which we or the agent could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the accommodation (which cannot reasonably be remedied to a satisfactory standard before the start date of your booking) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all situations beyond our or the agent's control.
If you want to complain, we will want to take action to sort your complaint as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with us during your stay at the hotel, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the room has been prepared or the heating not working) cannot possibly be investigated unless registered during your stay.