Terms And Conditions

Air-Conditioning

Our rooms have air-conditioning and we also have fans available if requested. Please note we cannot guarantee that all air-conditioning units will work. If this is the case then it is technical issue which we will do our best to repair. Please note Flat 2 does not have A.C, however we do provide fans in the flat.

Business Registration

The Fielding Hotel is also known as Crown Court Hotel Ltd.

Complaints

If you wish to complain, we will want to take action to sort your complaint as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be resolved. It is often difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with us during your stay at the hotel, it can usually be sorted out straightaway. Complaints which would only be temporary (for example, complaints on how the room has been prepared or the heating not working) cannot possibly be investigated unless registered during your stay.

Check-In

Check in is from 3 pm.

Check- Out

Check out is at 11 00 am.

Cancellation

Guests can cancel free of charge 72 hours prior to arrival. This does not apply to non-refundable reservations.

Early Check In

To check in at 1PM it will be £25.00. To check Check in at 2PM it will be £15.00

No-show Policy 

If the guest does not arrive, they will be charged the total price.

Prepayment 

Guests will be charged a prepayment of the first night after making a reservation. 

Room Facilities

All rooms have en-suite shower and washroom facilities. All rooms contain a TV, direct dial telephone, tea and coffee making facilities and a hairdryer. We provide complimentary soap, shampoo and conditioner, body wash, tea, coffee & bottled water. Iron and iron boards are available.  

Wi-Fi

We provide complimentary Wi-Fi throughout the building.

Food

We are a room only hotel and do not provide food.

Smoking policy

All rooms are non-smoking this includes the flats.

Mobility information 

The hotel does not have an elevator. We would recommend requesting a room on the ground or first floor if needed. We can assist guests taking luggage to and from their rooms. 

Taxi Service

Taxis can be booked by reception for airports and other destinations.

Late Check Out

For a late check out we can do until 12PM at a cost of £20.00. Please note this only applies to the hotel bedrooms and not the flats.

Luggage Room

Your luggage can be left in our secure luggage room before and after checking out. Please note luggage must be collected the same day when checking out. Please note we do not accept responsibility for the loss of an item.

Room photos

The photos shown on this website are for reference only as the rooms may vary in size and shape.

Bookings through agents or any other websites

The Fielding Hotel does not take any responsibility for misleading information given by external agents or any other website.

Special Requests

Special requests (e.g., for adjacent rooms on a specific floor) cannot be guaranteed. Confirmation that we have noted a special request, or of the fact it is shown on your confirmation or any other document, is not confirmation that the request will be met. 

Maintenance

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, nor for the failure of public utilities such as water, gas, and electricity.

General Facilities

We reserve the right to alter or withdraw amenities or facilities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions or circumstances beyond our control.

Pets

In the interest of guests' safety, we are sorry we are unable to accept any pets.

Private travel insurance

We recommend you take out personal travel insurance for your holiday.

Unreasonable behaviour

We have the right to refuse to accept guests if unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff. We reserve the right to terminate a booking after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given.

 Cancellations or changes by us or the owner

Neither we, nor our agents expect to have to make any changes to your booking. However, sometimes problems happen, and bookings must be changed or cancelled, or other details corrected. We and the agents have the rights to do this. If we need to do this, we will contact you by email or phone as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change. If your booking is cancelled by us or the agent, any monies you have paid to us, will be refunded. This will be made using the original payment method. We regret we, or the agent, cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.

Unforeseen circumstances

Neither we nor the agent can accept responsibility or pay any compensation where the performance or prompt performance of the reservation is prevented or affected by reason of circumstances which are unforeseen (force majeure). Unforeseen circumstances include any event which we or the agent could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the accommodation (which cannot reasonably be remedied to a satisfactory standard before the start date of your booking) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war, or threat of war, actual or threatened terrorist activity, epidemic and all situations beyond our or the agent's control.